HELP & FAQS

About Our Products

Below are some of are common questions about Products

Is your jewelry nickel-free?

Yes, our pieces are nickel-free to prevent skin irritation and ensure they’re safe for all-day wear.

Are your products handmade?

Yes, many of our pieces are handcrafted, ensuring unique detailing and superior craftsmanship in each item.

Are your pieces hypoallergenic?

Yes, our jewelry is hypoallergenic, crafted to be skin-friendly and safe for sensitive skin.

Do you offer 18ct gold-plated jewelry?

Absolutely, we offer select pieces that are 18ct gold-plated, combining gold's timeless beauty with affordability.

Where are your products manufactured?

Our jewelry is created by skilled artisans in select workshops, blending traditional techniques with modern standards.

What materials are used in your jewelry?

Our jewelry is crafted using high-quality sterling silver and 18ct gold plating, ensuring durability, beauty, and lasting elegance.

Do you use sustainably sourced materials?

We prioritize sustainability by sourcing ethical and eco-friendly materials, supporting both quality and environmental responsibility.

Are your pieces made from real silver and gold?

Yes, we use genuine sterling silver and high-grade 18ct gold plating, combining authenticity with luxury.

What is the craftsmanship process for your jewelry?

Our jewelry is created by skilled artisans in select workshops, blending traditional techniques with modern standards.

What is the difference between sterling silver and silver-plated jewelry?

Sterling silver contains 92.5% silver, while silver-plated jewelry has a thin layer of silver over a base metal. Sterling silver is more durable and valuable.

Sizing and Customization

How do I find my ring size?

Use our online ring size guide or visit a jeweler to ensure the perfect fit. Our customer service team is also happy to assist.

Do you offer engraving services?

Yes, we provide engraving on certain items, making your jewelry truly unique. Check product pages or contact us for details.

Can I customize a piece of jewelry?

We offer customization options on select pieces, allowing you to add a personal touch. Contact us to discuss available options.

What should I do if I ordered the wrong size?

Contact us promptly to explore resizing or exchange options; we’ll ensure you receive the perfect fit.

How do I adjust the size of my bracelet or necklace?

Some of our bracelets and necklaces come with adjustable lengths; please refer to product details or contact us for guidance.

Jewelry Care and Maintenance

Are your products waterproof?

Some pieces are waterproof, but for longevity, we recommend removing jewelry before swimming or showering.

How should I care for my jewelry?

Store your jewelry in a dry place, avoid water exposure, and clean gently with a soft cloth to maintain its shine.

How can I clean my silver jewelry?

Use a soft cloth and mild cleaner specifically for silver. Avoid abrasive materials to prevent scratches.

Will your gold-plated jewelry tarnish over time?

Gold plating can tarnish if exposed to harsh elements. Proper care will help it retain its beauty longer.

Can I wear my jewelry in the shower or while swimming?

We suggest removing jewelry before water exposure to maintain its quality and shine.

Ordering and Payment

How do I apply a discount code?

Enter your discount code at checkout, and the discount will be applied automatically to your total.

What payment methods do you accept?

We accept major credit/debit cards, PayPal, and other secure payment options listed at checkout.

Can I modify or cancel my order after placing it?

Orders can be modified or canceled if they haven’t shipped. Contact us immediately if you need assistance.

How secure is your website for online purchases?

Our website uses advanced SSL encryption to keep your data safe and ensure secure transactions.

Shipping and Delivery

How can I track my order?

Once shipped, you’ll receive a tracking number via email to follow your package’s journey.

How long does shipping take?

Shipping times vary by location and method, with estimates provided at checkout.

How much does shipping cost?

Shipping costs vary based on location and order size. Fees are calculated at checkout.

Do you offer international shipping?

Yes, we ship worldwide. Check our shipping policy for regions and rates.

What shipping options do you offer?

We offer standard and express shipping options; details are available during checkout.

Returns and Exchanges

Do you offer free returns?

Free returns may be available on certain items. Check our return policy or contact us for details.

What is your return policy?

We accept returns within 30 days of purchase, provided the item is unworn and in its original packaging.

Can I return a customized piece?

Customized pieces are usually final sale, as they are personalized. Please reach out to discuss any issues.

How do I return or exchange an item?

Contact our support team to initiate a return or exchange. We’ll provide instructions to ensure a smooth process.

How long does it take to process a return?

Returns are typically processed within 5–7 business days of receipt.

Warranty and Repairs

What is the cost for repairs?

Basic repairs under warranty are free; for out-of-warranty repairs, costs vary depending on the issue.

What does the warranty cover?

The warranty covers craftsmanship defects but does not cover wear and tear or accidental damage.

Do your products come with a warranty?

Yes, our products come with a warranty covering defects in craftsmanship for a specified period.

How do I request a repair for my jewelry?

Contact us to arrange a repair. We’ll guide you through the process and applicable fees if any.

Can I repair an item that’s outside the warranty period?

Yes, we offer paid repair services for items outside of warranty. Contact us for details.

Account and Membership

How do I create an account?

Click on the account icon at the top of the page to sign up. It’s quick and offers exclusive benefits.

How do I reset my password?

Click “Forgot Password” on the login page and follow the instructions to reset it.

How do I track my order history?

Log in to your account to view your order history and manage your purchases.

What are the benefits of creating an account?

Accounts allow you to track orders, save wishlists, and access exclusive promotions.