How long does delivery take?

All orders are processed within 1–3 business days before dispatch. Estimated delivery times after dispatch are: • United States, United Kingdom & Europe: 3–5 business days (Premium Priority) • Canada: 5–7 business days (Premium Priority) • Standard Shipping delivery times vary by destination and are displayed at checkout. Please note that business days exclude weekends and public holidays. Delivery times are estimates and may vary during peak periods.

Do you ship internationally?

Yes, we ship to a wide range of countries worldwide, including the United States, United Kingdom, Canada, Australia, and across Europe. Available shipping destinations and applicable costs are displayed at checkout based on your delivery address.

How do I track my order?

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and a link to track your delivery. You can also track your order at any time by visiting: tmandcojewels.com/apps/track-your-order If you have not received a tracking email within 5 business days of placing your order, please contact us at support@tmandcojewels.com.

What materials do you use?

Our jewellery is crafted from a carefully selected range of quality materials: • 925 Sterling Silver — 92.5% pure silver, alloyed with 7.5% copper for strength and durability. • 18K Gold PVD Plated Stainless Steel — a 316L surgical-grade stainless steel base with an 18K gold coating applied using PVD (Physical Vapor Deposition) technology. • Platinum-Plated Sterling Silver — sterling silver with a platinum finish for a cool, bright lustre. • Freshwater Pearls — genuine organic pearls cultivated in freshwater lakes and rivers. • Natural Gemstones — including amethyst, citrine, garnet, topaz, turquoise, and other semi-precious stones. • Quality Brass — used for bold statement designs, offering a warm golden tone at accessible price points. Full material details are available on each product page and at tmandcojewels.com/pages/tm-co-jewels-materials.

Is your jewellery suitable for sensitive skin?

Our 925 Sterling Silver pieces are known for their hypoallergenic properties — making them a comfortable choice for many customers with sensitivities. Our 18K Gold PVD Plated Stainless Steel pieces use a 316L surgical-grade stainless steel base, which is also known for its hypoallergenic properties and is crafted without nickel.

Is your jewellery water-resistant?

Our 18K Gold PVD Plated Stainless Steel pieces are water-resistant — the stainless steel core naturally resists rust and corrosion, and the advanced PVD coating provides additional durability. You can wear these pieces in everyday situations without concern. However, we recommend removing all jewellery before swimming in chlorinated pools or saltwater, and before intense physical activities, to help maintain the quality and finish over time. Our 925 Sterling Silver pieces are not water-resistant — exposure to moisture, chlorine, and saltwater can accelerate tarnishing. Please remove silver jewellery before swimming, bathing, or exercising.

How do I care for my sterling silver jewellery?

To keep your sterling silver looking its best: • Store in anti-tarnish pouches or airtight bags when not wearing. • Wear regularly — natural body oils can actually help prevent tarnishing. • Clean with a soft silver polishing cloth to restore shine. • Remove before swimming, bathing, or exercising. • Avoid contact with chlorine, saltwater, perfume, lotions, and hairspray. Sterling silver naturally oxidises (tarnishes) over time — this is a normal surface reaction that does not damage the silver and can be easily reversed with a polishing cloth or mild soap and warm water.

How do I care for my gold-plated jewellery?

Our PVD gold-plated stainless steel pieces are designed for everyday wear. To maintain their finish: • Clean with a soft, dry microfiber cloth after wearing. • Store in a dry place when not in use. • Avoid harsh chemicals including perfume, bleach, and chlorine. • Do not use abrasive cleaners or scrubbing materials. • Limit prolonged exposure to saltwater. A quick wipe with a damp microfiber cloth followed by thorough drying is all that's needed for regular cleaning.

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