TM & Co. Jewels

This Shipping & Delivery Policy explains how and when your order will be delivered, including available shipping options, delivery times, and applicable charges.

1. Order Processing

• Orders are processed within 1-3 business days
• You will receive a shipping confirmation email with tracking details once your order has shipped
• Processing times do not include shipping transit time

2. Shipping Destinations

We currently ship to the following regions:

• United States
• United Kingdom
• Europe (Austria, Belgium, Bulgaria, Croatia, Czech Republic, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Spain)
• Canada
• Egypt

Shipping options, delivery times, and charges vary by destination and order value.

3. Standard Shipping (FREE)

Cost: Free
Available: On all orders to eligible destinations

Delivery times vary by destination:

Delivery times are estimates and may vary due to customs clearance, carrier delays, or peak seasons.

4. Express Shipping

Estimated Delivery: Faster delivery for time-sensitive orders
Pricing: Varies by region and order value (see pricing table below)

Delivery times by destination:

Delivery times are estimates and may vary due to customs or carrier conditions.

5. Premium Priority Shipping

Estimated Delivery: Our fastest shipping option
Pricing: Varies by region and order value (see pricing table below)

Delivery times by destination:

Delivery times are estimates and may vary due to customs or carrier conditions.

6. Shipping Pricing

Express and Premium Priority shipping rates are based on your cart value and destination. Orders $200+ (or equivalent) qualify for FREE Express and Premium Priority shipping.

🇺🇸 United States (USD)

🇬🇧 United Kingdom (GBP)

🇪🇺 Europe (EUR)

Exact currency conversion is handled automatically at checkout.

🇨🇦 Canada (CAD)

🇪🇬 Egypt (USD)

7. Cart & Checkout Messages

Your cart may display progress messages such as:

• "Add more to unlock Premium Express Shipping"
• "Congratulations, you've got free shipping"

Messages update automatically based on your region and cart value.

8. Tracking Your Order

• You will receive a tracking number via email once your order ships
• Track your order online anytime using our tracking page
• Tracking information may take 24-72 hours to activate after shipment

9. Customs, Duties & Taxes (DDU)

All international orders are shipped DDU - Delivered Duty Unpaid.

This means:

• Import duties, VAT, customs fees, or local taxes are not included in the product price or shipping cost
• These charges, if applicable, are the customer's responsibility
• Customs authorities may contact you directly before delivery
• Failure to pay required duties may result in delayed or returned shipments

Important: If you refuse delivery due to unpaid customs fees, no refund will be issued. Please review your country's import policies before ordering.

10. Delivery Issues & Support

If your order is delayed, damaged, or missing:

• Contact us at support@tmandcojewels.com
• Include your order number and tracking information
• Our support team will assist you promptly

Delivery Time Disclaimer:

• Delivery times are estimates only and are not guaranteed
• Processing time (1-3 business days) applies before shipping time
• Total delivery time = Processing time + Transit time
• Delays may occur due to customs clearance, carrier delays, public holidays, peak shopping seasons, weather conditions, or address issues
• Delays do not qualify for refunds

If your order is significantly delayed, we will work with the carrier to locate your package and resolve the issue.

11. Additional Information

• We currently do not ship to PO Boxes or military addresses
• Signature confirmation may be required for high-value orders
• Shipping policies may be updated as we expand into new markets

12. Returns & Exchanges

Changed your mind? You have 30 days from delivery to return your jewelry.

Start a return: Returns Center
View our policy: Return & Refund Policy

Questions?

For any shipping-related questions, please contact us:

📧 Email: support@tmandcojewels.com
⏰ Response Time: Within 24 hours (business days: Monday-Friday)

• Company Name: TM & CO. JEWELS LTD
• Registered Office: 128 City Road, London, EC1V 2NX, United Kingdom
• Registered in: England and Wales
• Contact Email: admin@tmandcojewels.com

Thank you for shopping with TM & Co. Jewels. We're here to ensure you have a positive experience with every purchase.

This policy is effective as of February 2026 and applies to all orders placed on or after this date.