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TM & Co. Jewels Returns & Exchange Center
Easy, hassle-free returns & exchanges in just a few steps
Start Your Return or Exchange in 3 Easy Steps
1
Find Your Order
Enter your order number and email address. We'll show you eligible items.
2
Choose Your Option
Select return, exchange, or store credit. Get 110% bonus store credit!
3
Print Label & Ship
Get your prepaid return label instantly. Drop off at any carrier location.
🔍 Look Up Your Order
Need help? Contact our support team.
📦 Return Options at a Glance
⚠️ Important Reminders Before You Start
Items must be unworn & in original condition
No scratches, marks, or signs of wear. All original packaging required.
Non-Returnable Items
Earrings, personalized/engraved items, custom orders, and final sale items cannot be returned.
Time Limits Apply
Return requests must be started within 30 days of delivery. Holiday orders extended to Jan 31.
📋 Quick Links & Resources
📄
Full Returns Policy
Detailed terms & conditions
❓
FAQ & Help Center
Common questions answered
✉️
Contact Support
Email: support@tmandcojewels.com
🎁
Returning a Gift?
Special process for gifts
❓ Frequently Asked Questions
How does the 110% store credit work?
When you choose store credit instead of a refund, we add 10% extra value to your return amount. A $100 return becomes $110 in store credit, issued instantly and never expires.
What if my item is damaged or defective?
Contact us within 7 days of delivery at support@tmandcojewels.com with photos. We'll provide a free prepaid return label and expedited replacement or full refund including shipping.
How do I return a gift?
Use our gift return form below or contact support. You'll need the order number and shipping postal code. Gift returns receive store credit or exchanges only.
How long do refunds take to process?
Once we receive and inspect your return (1-3 business days), refunds to original payment take 7-14 business days. Store credit is issued instantly upon return approval.
What is a restocking fee and when does it apply?
A 20% fee applies if items are returned without original packaging, tags removed, or show signs of wear. No fee for items in original condition. Defective items never incur fees.
🎁 Returning a Gift?
We'll help you discreetly exchange or get store credit for your gift.
💎 Ready to Start Your Return?
We make returns easy because we want you to love your TM & Co. jewelry. Our process is transparent, fast, and designed with your satisfaction in mind.
Questions? Email support@tmandcojewels.com
Response time: Within 24 hours (Monday-Friday)